Forums MyID knowledge base MY0023 Problems collecting or updating cards

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    MyID Support
    Keymaster

    Problems collecting or updating cards

    If you experience problems when collecting or updating cards because the certificate is successfully issued after the client timeout, try increasing the Certificate Refresh Threshold option on the Certificates tab of the Operation Settings workflow to a higher value; for example, 45.

    This problem may manifest with an error number -9990003 being reported to the user or in the Audit Report, or in error text similar to:

    One of the certificates that have been requested for you has failed to issue. Please contact your administrator.

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