Forums MyID knowledge base MY0023 Problems collecting or updating cards

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    MyID SupportMyID Support
    Keymaster

    Problems collecting or updating cards

    If you experience problems when collecting or updating cards, try increasing the Certificate Refresh Threshold option on the Certificates tab of the Operation Settings workflow to a higher value; for example, 45.
    This problem may manifest with an error similar to:

    One of the certificates that have been requested for you has failed to issue. Please contact your administrator.

    Note that the certificate may have issued correctly even though the card update has failed.

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