Forums MyID knowledge base MY0004 Printer Error Codes

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    MyID SupportMyID Support
    Keymaster

    Printer Error Codes
    This section contains the list of errors that may occur when using printers with MyID.
    Note: Currently, the error codes are not displayed on-screen for printer error codes.

    Error Code 9009033
    Text No printers have been found.
    Details No printer detected by Windows.
    Solution Connect the required printer and restart the workflow.

     

    Error Code 9009034
    Text The printer is in an unknown state.
    Details This may be as a result of:
    􀂃 The printer is unable to map its activity to one of the known set
    of activities.
    􀂃 The printer has reported an activity that is not known to MyID.
    Solution This may be a transient issue so wait for issue to clear. Contact the printer manufacturer if the issue persists. The printer has reported an activity that is not known to MyID. Wait for issue to clear. Contact customer support if issue persists.

     

    Error Code 9009035
    Text There has been a connection failure with the printer.
    Details SDK has detected error with the data port or data transmission.
    Solution This may be a transient error due to the printer failing to respond to data transmission.
    If problem persists check the printer connection. Check if there is an error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009036
    Text The cover on the printer is open.
    Details Printer cover is open.
    Solution Close the cover and try again.

     

    Error Code 9009037
    Text The printer SDK has not been found.
    Details MyID failed to detect the SDK required for the printer operation.
    Solution Install the printer SDK and try again.

     

    Error Code 9009039
    Text The printer has reported a generic error state.
    Details When the printer is not reporting an error then this may indicate one of the following:
    􀂃 An error when attempting to send data to the printer.
    􀂃 Failure to retrieve the printer status information when the printer is connected.
    􀂃 An internal printer error resulting in the printer reporting an unknown error.
    􀂃 An exception within the printer adapter.
    Solution Check the printer front panel to determine if the printer is reporting an error. If an error is being reported, refer to the manufacturer’s user guide. This may be caused by a transient communication issue so contact customer support if the issue persists.

     

    Error Code 9009040
    Text There is a problem feeding the card into the printer.
    Details Unable to feed a card from the card feeder or move a card between printer internal stations.
    Solution Check the printer and remove any obstructions. Check that the cards have been loaded correctly into the hopper.

     

    Error Code 9009041
    Text There is a problem with the film in the printer.
    Details The printer has detected a film error.
    Solution Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009042
    Text There is a problem with the hopper in the printer
    Details The printer is reporting a hopper as empty or full. The printer may report a hopper as full after a pre-set number of card have been ejected to the output bin even when the hopper is not actually full.
    Solution If the hopper is empty, add cards and try again. If the printer indicates that an output hopper is full, remove any cards from the output hopper and clear the hopper count using the printer front panel. If the printer is showing any other fault, refer to the manufacturer’s user guide.

     

    Error Code 9009043
    Text An unknown error has occurred with the printer that does not fit into any of the predetermined error categories.
    Details The printer is unable to categorize the reported error.
    Solution Check the error being reported on the printer front panel and refer to
    the manufacturer’s user guide.

     

    Error Code 9009044
    Text There is a problem with the laminator in the printer.
    Details The printer has detected a laminator error.
    Solution Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009045
    Text There has been a problem moving the card in the printer.
    Details There was a failure to move a card between printer internal stations.
    Solution Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009046
    Text There has been a problem with a Plug-In in the printer.
    Details One or more of the printer board plug-ins have failed.
    Solution Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009047
    Text The printer is busy.
    Details The printer is performing an operation that prevents it processing the existing job.
    Solution Wait for the printer to complete its internal action.

     

    Error Code 9009048
    Text There has been a jam in the printer.
    Details A card jam has been detected.
    Solution Clear the card jam and try again.

     

    Error Code 9009049
    Text The printer is not currently available.
    Details MyID is unable to communicate with the printer.
    Solution Check that the printer is powered on. Check the printer connection. Duplicate printer devices may be installed if a printer is connected to a different USB port. In this case, ensure that the currently active printer device is selected if there are multiple printer devices for the same printer.

     

    Error Code 9009050
    Text The printer has been paused.
    Details The printer has been placed into paused state. This may be as a result of user action through the printer front panel or as a result of a printer error.
    Solution Resume the printer using the printer front panel.

     

    Error Code 9009051
    Text There has been a state mismatch in the printer.
    Details The client has requested an action that is not supported in the current printer state.
    Solution Restart the workflow and report issue to customer support.

     

    Error Code 9009052
    Text There has been a problem with the ribbon in the printer.
    Details The printer has detected an error with the printer ribbon.
    Solution Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009053
    Text There is not a session open with the printer.
    Details A session required to perform the required operation is not available.
    Solution This is an internal MyID client error. Restart the workflow and report issue to customer support.

     

    Error Code 9009054
    Text There is a problem with a station in the printer.
    Details An internal printer station has reported an error.
    Solution Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

     

    Error Code 9009056
    Text The printer is currently initializing.
    Details The printer has been restarted, or is recovering from an error condition, and is in the process of re-initializing. Initialization is also reported while MyID creates a connection to the printer.
    Solution Wait for the printer to complete its initialization process.

     

    Error Code 9009057
    Text The printer is cooling down.
    Details The printer is cooling down before continuing with the operation.
    Solution Wait for the printer to complete its cooling down process.

     

    Error Code 9009058
    Text The printer is currently heating up.
    Details The printer is heating up before continuing with its operation.
    Solution Wait for the printer to complete its heating up process.

     

    Error Code 9009059
    Text The printer is currently in standby mode.
    Details The printer is currently in standby mode.
    Solution No action required. The printer will automatically resume from standby when a printer activity is started.

     

    Error Code -99910011
    Text The printer failed to print the selected layout. Please contact your system administrator.
    Details There has been a problem with printing the card layout.
    Solution This might be caused by a configuration issue. Check that the Image Upload Server option (on the Video tab of the Operation Settings workflow) is pointing at the image upload server and that it is configured correctly.

     

    Error Code -99900042
    Text Attempting to move a card with no print job in progress. Please contact your administrator.
    Details The MyID client is in an inconsistent internal state.
    Solution Restart the workflow, or restart the client.

     

    Error Code  -99900043
    Text Unable to move card – Please contact your administrator.
    Details The printer cannot currently load, move or eject a card. If available, additional details from the printer will be shown describing the printer error.
    Solution Solution Follow the instructions on the printer error dialog to resolve the problem. Check for card jams within the printer. Restart the printer.

     

    Error Code -99900044
    Text Moving a card has failed – Please contact your system administrator.
    Details The printer failed to load, move or eject a card.
    Solution Check the printer status panel for additional details. Check for card
    jams. Restart the printer.

     

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