MY0004 Printer Error Codes

[MyID Support]

Printer Error Codes
This section contains the list of errors that may occur when using printers with MyID.
Note: Currently, the error codes are not displayed on-screen for printer error codes.

Error Code	9009033
Text	No printers have been found.
Details	No printer detected by Windows.
Solution	Connect the required printer and restart the workflow.

 

Error Code	9009034
Text	The printer is in an unknown state.
Details	This may be as a result of: ???? The printer is unable to map its activity to one of the known set of activities. ???? The printer has reported an activity that is not known to MyID.
Solution	This may be a transient issue so wait for issue to clear. Contact the printer manufacturer if the issue persists. The printer has reported an activity that is not known to MyID. Wait for issue to clear. Contact customer support if issue persists.

 

Error Code	9009035
Text	There has been a connection failure with the printer.
Details	SDK has detected error with the data port or data transmission.
Solution	This may be a transient error due to the printer failing to respond to data transmission. If problem persists check the printer connection. Check if there is an error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009036
Text	The cover on the printer is open.
Details	Printer cover is open.
Solution	Close the cover and try again.

 

Error Code	9009037
Text	The printer SDK has not been found.
Details	MyID failed to detect the SDK required for the printer operation.
Solution	Install the printer SDK and try again.

 

Error Code	9009039
Text	The printer has reported a generic error state.
Details	When the printer is not reporting an error then this may indicate one of the following: ???? An error when attempting to send data to the printer. ???? Failure to retrieve the printer status information when the printer is connected. ???? An internal printer error resulting in the printer reporting an unknown error. ???? An exception within the printer adapter.
Solution	Check the printer front panel to determine if the printer is reporting an error. If an error is being reported, refer to the manufacturer’s user guide. This may be caused by a transient communication issue so contact customer support if the issue persists.

 

Error Code	9009040
Text	There is a problem feeding the card into the printer.
Details	Unable to feed a card from the card feeder or move a card between printer internal stations.
Solution	Check the printer and remove any obstructions. Check that the cards have been loaded correctly into the hopper.

 

Error Code	9009041
Text	There is a problem with the film in the printer.
Details	The printer has detected a film error.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009042
Text	There is a problem with the hopper in the printer
Details	The printer is reporting a hopper as empty or full. The printer may report a hopper as full after a pre-set number of card have been ejected to the output bin even when the hopper is not actually full.
Solution	If the hopper is empty, add cards and try again. If the printer indicates that an output hopper is full, remove any cards from the output hopper and clear the hopper count using the printer front panel. If the printer is showing any other fault, refer to the manufacturer’s user guide.

 

Error Code	9009043
Text	An unknown error has occurred with the printer that does not fit into any of the predetermined error categories.
Details	The printer is unable to categorize the reported error.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009044
Text	There is a problem with the laminator in the printer.
Details	The printer has detected a laminator error.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009045
Text	There has been a problem moving the card in the printer.
Details	There was a failure to move a card between printer internal stations.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009046
Text	There has been a problem with a Plug-In in the printer.
Details	One or more of the printer board plug-ins have failed.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009047
Text	The printer is busy.
Details	The printer is performing an operation that prevents it processing the existing job.
Solution	Wait for the printer to complete its internal action.

 

Error Code	9009048
Text	There has been a jam in the printer.
Details	A card jam has been detected.
Solution	Clear the card jam and try again.

 

Error Code	9009049
Text	The printer is not currently available.
Details	MyID is unable to communicate with the printer.
Solution	Check that the printer is powered on. Check the printer connection. Duplicate printer devices may be installed if a printer is connected to a different USB port. In this case, ensure that the currently active printer device is selected if there are multiple printer devices for the same printer.

 

Error Code	9009050
Text	The printer has been paused.
Details	The printer has been placed into paused state. This may be as a result of user action through the printer front panel or as a result of a printer error.
Solution	Resume the printer using the printer front panel.

 

Error Code	9009051
Text	There has been a state mismatch in the printer.
Details	The client has requested an action that is not supported in the current printer state.
Solution	Restart the workflow and report issue to customer support.

 

Error Code	9009052
Text	There has been a problem with the ribbon in the printer.
Details	The printer has detected an error with the printer ribbon.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009053
Text	There is not a session open with the printer.
Details	A session required to perform the required operation is not available.
Solution	This is an internal MyID client error. Restart the workflow and report issue to customer support.

 

Error Code	9009054
Text	There is a problem with a station in the printer.
Details	An internal printer station has reported an error.
Solution	Check the error being reported on the printer front panel and refer to the manufacturer’s user guide.

 

Error Code	9009056
Text	The printer is currently initializing.
Details	The printer has been restarted, or is recovering from an error condition, and is in the process of re-initializing. Initialization is also reported while MyID creates a connection to the printer.
Solution	Wait for the printer to complete its initialization process.

 

Error Code	9009057
Text	The printer is cooling down.
Details	The printer is cooling down before continuing with the operation.
Solution	Wait for the printer to complete its cooling down process.

 

Error Code	9009058
Text	The printer is currently heating up.
Details	The printer is heating up before continuing with its operation.
Solution	Wait for the printer to complete its heating up process.

 

Error Code	9009059
Text	The printer is currently in standby mode.
Details	The printer is currently in standby mode.
Solution	No action required. The printer will automatically resume from standby when a printer activity is started.

 

Error Code	-99910011
Text	The printer failed to print the selected layout. Please contact your system administrator.
Details	There has been a problem with printing the card layout.
Solution	This might be caused by a configuration issue. Check that the Image Upload Server option (on the Video tab of the Operation Settings workflow) is pointing at the image upload server and that it is configured correctly.

 

Error Code	-99900042
Text	Attempting to move a card with no print job in progress. Please contact your administrator.
Details	The MyID client is in an inconsistent internal state.
Solution	Restart the workflow, or restart the client.

 

Error Code	-99900043
Text	Unable to move card – Please contact your administrator.
Details	The printer cannot currently load, move or eject a card. If available, additional details from the printer will be shown describing the printer error.
Solution	Solution Follow the instructions on the printer error dialog to resolve the problem. Check for card jams within the printer. Restart the printer.

 

Error Code	-99900044
Text	Moving a card has failed – Please contact your system administrator.
Details	The printer failed to load, move or eject a card.
Solution	Check the printer status panel for additional details. Check for card jams. Restart the printer.

 

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