Forums MyID knowledge base MY0025 Pressing refresh (F5) causes blank screen

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  • #1227
    MyID Support
    Keymaster

    Pressing refresh (F5) causes blank screen

    As many MyID workflows are based on web pages, and MyID Desktop embeds Internet Explorer to display these workflows, you may experience problems if you attempt to use the browser’s controls to refresh the screen using the F5 key.
    Typically, the problem presents itself as a blank screen.
    If this happens, click the Home button and restart the workflow, or close MyID Desktop and restart.

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