Forums MyID knowledge base MY0024 Pressing back shortcut key causes blank screen

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    MyID SupportMyID Support
    Keymaster

    Pressing back shortcut key causes blank screen

    As many MyID workflows are based on web pages, and MyID Desktop embeds Internet Explorer to display these workflows, you may experience problems if you attempt to use the browser’s controls to go back; for example, pressing ALT + left arrow or pressing Backspace when not editing a field. These browser controls cannot be overridden.
    Typically, the problem presents itself as a blank screen.
    If this happens, click the Home button and restart the workflow.

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