Forums MyID knowledge base MY0427 Error Activating a Card with Terms and Conditions

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  • #4233
    MyID SupportMyID Support
    Keymaster

    Issue:

    When activating a card, with Terms and Conditions enabled in the credential profile, you may encounter error -99900041 being presented to the user.  Error 9007148 is recorded in the Audit and the following exception in the MyIDProcessDriver log (if enabled):

    <LogEntry Type=”Exception”><TimeStamp>2020-09-10 15:03:02.426</TimeStamp><ManagedThreadID>7</ManagedThreadID><Source>MyIDProcessDriver</Source><Class>TermsConditionsObject</Class><Method>AreSignedTermsAccepted</Method><Message>The terms and conditions certificate could not be validated. 

    Cause:
    The problem is caused by the MyID Application server being unable to validate the CRL of the signing certificate on the operator card all the way up the chain.

    Resolution:
    Either disable Terms and Conditions in the Credential Profile, or ensure that certificates can be validated up the complete chain.  This may require opening up firewall rules to allow.

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