› Forums › MyID knowledge base › MY0325 MyID Identity Agent Error Code IA10016 This topic is empty. Viewing 1 post (of 1 total) Author Posts 20th April 2020 at 11:08 am #2781 MyID SupportKeymaster Error Code IA100016 Text SOAP request failed Details If this error consistently occurs, it may be due to a misconfigured Image Upload Server setting within MyID. Make sure that the value configured in MyID for the Image Upload Server configuration option is resolvable from the server hosting the MyID web services. For more information, see the Configuring the image location section in the Administration Guide. For intermittent occurrence of this error, see Troubleshooting Identity Agent network connectivity Author Posts Viewing 1 post (of 1 total) The forum ‘MyID knowledge base’ is closed to new topics and replies.