Forums MyID knowledge base MY0304 XID 8300 Printer Not Responding

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  • #2670
    MyID SupportMyID Support
    Keymaster

    Issue:

    XID 8300 printer is not responding to the “Load new card” command, during a MyID card issuance.

    Resolution:

    The XiD8300 printer may default to using its Ethernet connection. MyID is unable to use card printers across a network and needs to use a direct USB connection between the client and printer.  Change the printer settings to use only the USB connection and connect the printer directly to the client using a USB cable.

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