If the activation code is not presented in a timely manner whilst activating a card, the process may time out. This will mean that a new activation code will need to be requested in order to try again.
By default, the MyID Desktop Client will wait 30 seconds for a response in a workflow before timing out.
The parameter <PageTimeoutSeconds> can be added or amended in the MYIDDesktop.exe.CONFIG file in the <appSettings> section. This configuration file can be found in the MyIDDesktop folder and needs to be amended on each affected client. Here is an example <appSettings> section where the timeout has been increased to 60 seconds.