› Forums › MyID knowledge base › MY0172 Web Services Error Code 890502 This topic is empty. Viewing 1 post (of 1 total) Author Posts 18th February 2020 at 9:43 am #2150 MyID SupportKeymaster Error Code 890502 Text No Sample From Card Details A card that we expected to have biometric data on it does not. Solution Cancelling and re-issuing the device may help. The Audit will show whether biometric data was written to the card during issuance. Relates To Authentication Author Posts Viewing 1 post (of 1 total) The forum ‘MyID knowledge base’ is closed to new topics and replies.