Forums MyID knowledge base MY0116 Web Services Error Code 800551

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    MyID SupportMyID Support
    Keymaster
    Error Code 800551
    Text Logon Denied.
    Details An attempt has been made to log in and that attempt has failed.
    Solution Ensure the correct passphrases have been entered. By default passphrases are case sensitive. If the authentication was with a device, ensure the device is enabled. This situation may also occur on an upgraded MyID system where users have SHA1 passwords and the administrator has set the Use Security Phrase algorithm version 2 configuration option. In this case, follow the instructions for Upgrading security phrase security in the Installation and Configuration Guide.
    Relates To Authentication
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