Forums MyID knowledge base MY0107 Web Services Error Code 500042

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    MyID SupportMyID Support
    Keymaster
    Error Code 500042
    Text Existing Card found – You cannot renew this device
    Details Cards can only be renewed if there are no outstanding credential requests for a user.
    Solution Collect all outstanding requests for the user, then repeat this process. If the requests are not required, they can be cancelled via the Job Management workflow. A list of the IDs can be found in the Audit Report.
    Relates To Credential Issuance
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