Forums MyID knowledge base MY0078 Web Services Error Code 21645

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    MyID SupportMyID Support
    Keymaster
    Error Code 21645
    Text Unsuitable Device
    Details Issuing the current device has been prevented because the device is unsuitable.
    Solution It may be that a virtual smart card was selected for a credential profile that is restricted to physical smart cards, or that the inserted smart card does not support a data model assigned to the credential profile. Check that the selected credential profile is suitable for the device the user is trying to issue. See the Audit Report workflow for further details.
    Relates To Credential Issuance
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