Forums MyID knowledge base MY0066 An error occurred in the eKeyMaker component. -2147467260

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  • #1652
    MyID Support
    Keymaster

    Error or issue

    Error appears during Genmaster portion of the MyID Installation when creating the Masterkey.

    An error occurred in the eKeyMaker component. -2147467260

    Description

    During Genmaster, Masterkey creation. Select the method of storing the key and click on “Next”. A pop-up gets displayed with the following error message;

    An error occurred in the eKeyMaker component. -2147467260

    It is not possible to continue with Genmaster past this point.

    Cause

    The MyID COM User has not been given “Logon as service” in the local security policy. Therefore eKeySrv cannot start.

    Missed pre-requisite step.

    Resolution

    On the Application server :

    • Local Security Policy
    • User rights assignment
    • Logon as service
    • Add the COM user to the list of authorised accounts.
    • Re-start Genmaster. It should now allow you to create a Masterkey.
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