Forums MyID knowledge base MY0048 Software Support Lifecycle

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    MyID SupportMyID Support
    Keymaster

    Question: I was wondering if you publish support lifecycle for each version. How long it will be supported for, etc. We are currently on version 10.4.

     

    Answer: Intercede’s standard policy is to support a version of the MyID product for five years from the date of release. This consists of 3 years Standard Support and an additional 2 years of Limited Support. Beyond that the product version becomes out of support, or “end of life”. Any extended support beyond the five years must be arranged on a customer specific basis. MyID version 10.4 was released in July 2015, therefore it will reach end of life in July 2020.

    Standard Support. Product development will be continuing. This will include;

    • Newer versions of the product
    • Updated functionality pertaining to the version after the initial release (updates)
    • All bug fixes

    Limited Support. Product development will have ceased. This will include;

    • Newer versions of the product for upgrade
    • Critical bug fixes

     

    Version Release Dates

    Version release dates for MyID v11.5 onwards can be determined from the Release Notification Announcements

     

    Version Release Dates (pre MyID v11.5)

    MyID Version Release Date

    End of Standard Support

    End of Limited Support

    MyID 10.3 21 April 2015 21 April 2018 21 April 2020
    MyID 10.4 21 July 2015 21 July 2018 21 July 2020
    MyID 10.5 16 November 2015 16 November 2018 16 November 2020
    MyID 10.6 02 February 2016 02 February 2019 02 February 2021
    MyID 10.7 28 September 2016 28 September 2019 28 September 2021
    MyID 10.8 07 April 2017 07 April 2020 07 April 2022
    MyID 10.8 Update 1 20 July 2017 20 July 2020 20 July 2022
    MyID 10.8 Update 2 29 March 2018 29 March 2021 29 March 2023
    MyID 11.0 22 February 2019 22 February 2022 22 February 2024
    MyID 11.1 29 March 2019 29 March 2022 29 March 2024
    MyID 11.1.1 23 May 2019 23 May 2022 23 May 2024
    MyID 11.2 17 May 2019 17 May 2022 17 May 2024
    MyID 11.3 16 August 2019 16 August 2022 16 August 2024
    MyID 11.3.1 27 September 2019 27 September 2022 27 September 2024
    MyID 11.1.2 27 September 2019 27 September 2022 27 September 2024
    MyID 11.4.0 20 December 2019 20 December 2022 20 December 2024
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