Forums MyID knowledge base MY0048 MyID Software Support Lifetime

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    MyID Support
    Keymaster

    Question:

    What is Intercede’s Product Lifecycle policy for MyID?  How long will my version be supported for?

    Answer:

    Intercede’s policy is to support a version of the MyID product for five years from the date of it’s release. This comprises 3 years Standard Support followed by 2 years of Limited Support. Beyond that the product version becomes out of support, or “End of Life”.  Extended support beyond five years may be available, contact your account manager for more information.

    Please refer to the Customer Support Handbook for more information on Standard and Limited Support.

     

    Version Release Dates

    Version release dates post MyID v12.2 can be determined from the Release Notification Announcements

    MyID Version Release Date

    End of Standard Support

    End of Limited Support

    MyID 12.2 15 December 2021 15 December 2024 15 December 2026
    MyID 12.1 26 August 2021 26 August 2024 26 August 2026
    MyID 12.0 29 April 2021 29 April 2024 29 April 2026
    MyID 11.8 17 December 2020 17 December 2023 17 December 2025
    MyID 11.7 30 October 2020 30 October 2023 30 October 2025
    MyID 11.6 31 July 2020 31 July 2023 31 July 2025
    MyID 11.5 25 March 2020 25 March 2023 25 March 2025
    MyID 11.4 20 December 2019 20 December 2022 20 December 2024
    MyID 11.3 16 August 2019 16 August 2022 16 August 2024
    MyID 11.2 17 May 2019 17 May 2022 17 May 2024
    MyID 11.1 29 March 2019 29 March 2022 29 March 2024
    MyID 11.0 22 February 2019 22 February 2022 22 February 2024
    MyID 10.8 Update 2 29 March 2018 29 March 2021 29 March 2023
    MyID 10.8 Update 1 20 July 2017 20 July 2020 20 July 2022
    MyID 10.8 07 April 2017 07 April 2020 07 April 2022
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