MY0048 MyID Software Support Lifetime

[MyID Support]

Question:

What is Intercede’s Product Lifecycle policy for MyID?  How long will my version be supported for?

Answer:

Intercede’s policy is to support a version of the MyID product for five years from the date of it’s release. This comprises 3 years Standard Support followed by 2 years of Limited Support. Beyond that the product version becomes out of support, or “End of Life”.  Extended support beyond five years may be available, contact your account manager for more information.

Please refer to the Customer Support Handbook for more information on Standard and Limited Support.

 

Version Release Dates

Version release dates post MyID v12.2 can be determined from the Release Notification Announcements

MyID Version	Release Date	End of Standard Support	End of Limited Support
MyID 12.2	15 December 2021	15 December 2024	15 December 2026
MyID 12.1	26 August 2021	26 August 2024	26 August 2026
MyID 12.0	29 April 2021	29 April 2024	29 April 2026
MyID 11.8	17 December 2020	17 December 2023	17 December 2025
MyID 11.7	30 October 2020	30 October 2023	30 October 2025
MyID 11.6	31 July 2020	31 July 2023	31 July 2025
MyID 11.5	25 March 2020	25 March 2023	25 March 2025
MyID 11.4	20 December 2019	20 December 2022	20 December 2024
MyID 11.3	16 August 2019	16 August 2022	16 August 2024
MyID 11.2	17 May 2019	17 May 2022	17 May 2024
MyID 11.1	29 March 2019	29 March 2022	29 March 2024
MyID 11.0	22 February 2019	22 February 2022	22 February 2024
MyID 10.8 Update 2	29 March 2018	29 March 2021	29 March 2023
MyID 10.8 Update 1	20 July 2017	20 July 2020	20 July 2022
MyID 10.8	07 April 2017	07 April 2020	07 April 2022

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