MY0048 Software Support Lifecycle

[MyID Support]

Question: I was wondering if you publish support lifecycle for each version. How long it will be supported for, etc. We are currently on version 10.4.

 

Answer: Intercede’s standard policy is to support a version of the MyID product for five years from the date of release. This consists of 3 years Standard Support and an additional 2 years of Limited Support. Beyond that the product version becomes out of support, or “end of life”. Any extended support beyond the five years must be arranged on a customer specific basis. MyID version 10.4 was released in July 2015, therefore it will reach end of life in July 2020.

Standard Support. Product development will be continuing. This will include;

• Newer versions of the product
• Updated functionality pertaining to the version after the initial release (updates)
• All bug fixes

Limited Support. Product development will have ceased. This will include;

• Newer versions of the product for upgrade
• Critical bug fixes

 

Version Release Dates

Version release dates for MyID v11.5 onwards can be determined from the Release Notification Announcements

 

Version Release Dates (pre MyID v11.5)

MyID Version	Release Date	End of Standard Support	End of Limited Support
MyID 10.3	21 April 2015	21 April 2018	21 April 2020
MyID 10.4	21 July 2015	21 July 2018	21 July 2020
MyID 10.5	16 November 2015	16 November 2018	16 November 2020
MyID 10.6	02 February 2016	02 February 2019	02 February 2021
MyID 10.7	28 September 2016	28 September 2019	28 September 2021
MyID 10.8	07 April 2017	07 April 2020	07 April 2022
MyID 10.8 Update 1	20 July 2017	20 July 2020	20 July 2022
MyID 10.8 Update 2	29 March 2018	29 March 2021	29 March 2023
MyID 11.0	22 February 2019	22 February 2022	22 February 2024
MyID 11.1	29 March 2019	29 March 2022	29 March 2024
MyID 11.1.1	23 May 2019	23 May 2022	23 May 2024
MyID 11.2	17 May 2019	17 May 2022	17 May 2024
MyID 11.3	16 August 2019	16 August 2022	16 August 2024
MyID 11.3.1	27 September 2019	27 September 2022	27 September 2024
MyID 11.1.2	27 September 2019	27 September 2022	27 September 2024
MyID 11.4.0	20 December 2019	20 December 2022	20 December 2024

• This topic was modified 1 year, 4 months ago by MyID Support.
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• This topic was modified 1 year, 3 months ago by MyID Support.
• This topic was modified 1 year, 3 months ago by MyID Support.
• This topic was modified 1 year, 3 months ago by MyID Support.
• This topic was modified 1 year, 3 months ago by MyID Support.

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