Forums MyID knowledge base MY0003 How do I stop an ATR Error

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    MyID SupportMyID Support
    Keymaster

    Issue:

    When we try to launch a MyID client we receive an ATR error with the description ‘The card/token is not recognised by this installation.’

    Cause:

    This is caused by MyID reading a smart card, or a device with a SIM or VSC, that MyID does not recognise.  Any unsupported device/card will result in the ATR error message being displayed. Also affects devices with Windows Hello for Business (WHfB) for MyID versions prior to v11.6.

    Resolution:

    To stop MyID reacting to any unsupported devices and suppress the error, a change to the registry is required.

      1. On the client workstation navigate to the following registry key; 
        • 64Bit systems 
          • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intercede\Edefice\Card Drivers 
        •  32Bit systems 
          • HKEY_LOCAL_MACHINE\SOFTWARE\Intercede\Edefice\Card Drivers 
      2. If the “Card Drivers” key does not exist, then create it. 
      3. Within the “Card Drivers key create a DWORD called “Silent” 
      4. Set the value of “Silent” to 1 
      5. Then restart the client PC.

    Unknown ATR strings will then be ignored and no error message displayed.  NOTE:This will apply to all unknown or unsupported devices.

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