MY0002 MyID Identity Agent Logging

[MyID Support]

Question:

How do I configure Identity Agent logging and send the logs to the system administrator?

Answer:

Logging is enabled by default. For information on configuring the logging, see the Mobile Identity Management document.

To send the logs, the user must have an email account set up on the mobile device.

If an error occurs, you can tap More Details, then Send diagnostic logs. This allows you to select your email client and send the logs to your system administrator.

Alternatively, to send a log at a later date, you can select Advanced Options > Logging and Diagnostics. Select the entry you want to send, then tap email logs.

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