When obtaining the images for a card layout, MyID needs to know the location of the server on which the images are stored. The Image Upload Server configuration option contains the name of the server; however, this configuration option may contain an external URL used by clients and may not be resolvable on the MyID server, resulting in missing images.
As a workaround, you can add an entry to the hosts file on the server hosting the MyID Web Service.
For example, if the Image Upload Server configuration option contains myserver.example.com, which should resolve to the same server as the MyID Web Service, add the following lines to the following file:
127.0.0.1 myserver.example.com ::1 myserver.example.com
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