Forums MyID knowledge base MY0032 File Upload Failure with Error

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  • #1241
    MyID Support
    Keymaster

    Issue:

    When attempting to upload a photo to a user account record or import a file, such as a correlation file, the following error is reported:

    BOL std::exception catch handler for function : UpdatePeopleUserAccounts InternetOpenUrl failed. Error code: 12029 ------------------------- Exception raised in function: PACSCommon::ReadInternetFile In file .\InternetFileUtils.cpp at line 122 ",,,"BOL Caught Exception in Function UpdatePeopleUserAccounts, Error Description BOL std::exception catch handler for function : UpdatePeopleUserAccounts InternetOpenUrl failed. Error code: 12029 ------------------------- Exception raised in function: PACSCommon::ReadInternetFile In file .\InternetFileUtils.cpp at line 122 , Error Number %p3%

    Resolution:

    This is an indication that the URL specified in for the specific File type that is being uploaded cannot be resolved successfully and therefore the file cannot be uploaded. To resolve this, there may be a number of areas to investigate:

    * Is the correct URL being provided within the MyID configuration? Check related settings within the Operations workflow.

    * Is the DNS Server within the Infrastructure able to resolve the provided URL?

    * Is a change to the HOSTS file on the server required to be able to direct the URL to a specific IP address that is not detailed within the DNS records of the infrastructure?

    If the correct URL is being provided, the issue will need investigating and resolving in relation to the customers infrastructure and it is not specifically an issue with MyID.

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