4.6 Limitations and known issues for Entrust printers

• Only the default card input hopper is used for card input

  The Datacard CR805 printer can support multi-hopper card input, but MyID only attempts to load a card from the default input hopper (hopper ID 1). The printer does not attempt to input a card from another hopper if the selected hopper is empty.

• Printer not detected when installing printer driver for the CR805 printer

  This may occur if the printer had previously been connected to the PC before being requested to do so during the printer driver installation process. This may be due to the Datacard printer monitor not detecting a new printer being connected. If the printer is not detected even after restarting the printer, use the following procedure to recover from this situation provided that the printer is present in Control Panel > Devices and Printers view:

  1. Close the printer driver installation process.
  2. Ensure that the printer queue is empty.
  3. With the printer still connected, right click on the printer and remove the device. Leave the printer connected.
  4. Start the printer driver installation but select the driver removal process.
  5. Complete removal of the printer driver and then disconnect the printer from the PC when requested.
  6. Restart the PC.
  7. Rerun the driver installation process.

  Try the following procedure if the printer is still not detected after following the above procedure:

  1. Using Device Manager, check whether an XPS card printer high speed USB connection hub is present in the list of Network Adaptor hubs. Uninstall this hub if present.

  2. Rerun the printer driver installation procedure.

     The installation procedure should now detect the printer's USB connection and start installing the driver.

  3. Carry out the following procedure if the installation fails with an error indicating that a new printer was not detected:

     1. Exit the installation procedure without removing the installed driver
     2. Use Add Printer In Control Panel > Printers & Scanners to add a new printer manually.
     3. Wait for printer search to complete and then click The printer that I want isn’t listed.
     4. Select Add a local or network printer with manual settings.
     5. Click Next.
     6. The driver installation procedure should have created a local USB port. Select Use an existing port and in the drop-down list select the USB port starting with USB DXP01.
     7. Click Next
     8. Windows should now detect the printer and install the printer driver
  4. Contact your administrator if printer still could not be installed by following the above procedure.

• Identiv uTrust 5500 reader does not support a mix of Low Frequency (LF) and High Frequency (HF) contactless cards

  If the printer has an Identiv uTrust 5500 reader board, and you attempt to read a mix of both LF and HF contactless cards, the reader stops detecting cards. To get the reader to detect cards again, restart it.