12.3 Problems with connecting to the web server

If you experience problems connecting to the web server, check that you have the correct version of .NET Core Hosting installed on the web services server. If you do not have the correct version installed, you may experience some or all of the following issues:

• Clients cannot connect to the MyID server.
• Application pools in IIS do not start.

• You cannot perform an iisreset on the web server – when you attempt it, you get an error similar to:

  Attempting stop...
  Internet services successfully stopped
  Attempting start...
  Restart attempt failed.
  The IIS Admin Service or the World Wide Web Publishing Service, or a service dependent on them failed to start. The service, or dependent services, may had an error during its startup or may be disabled.

If you experience these issues, you are recommended to uninstall MyID, install .NET Core, then reinstall MyID.

Alternatively, as a workaround, you can edit the applicationHost.config file on the web server and remove the following lines:

<system.web>
  <authentication mode="Windows" />
</system.web>

If you then install the correct version of .NET Core, you should be able to proceed.

See section 5, Additional hardware and software requirements for details of obtaining and installing .NET Core.