5 Printer error codes

-99910012

The printer failed to read a card. Please contact your system administrator.

MyID requested that the printer load a card, but the printer did not respond to say that the card was loaded within 40 seconds.

Check that your printer is working correctly.

-99910011

The printer failed to print the selected layout. Please contact your system administrator.

There has been a problem with printing the card layout.

This might be caused by the following:

• A configuration issue. Check that the Image Upload Server option (on the Video tab of the Operation Settings workflow) is pointing at the image upload server and that it is configured correctly.

• Data error when sending the print data to the printer. Check for any errors being reported by the printer. Check the audit.

• The printer not supporting a feature required by the print layout; for example, magstripe printing. Check for any errors reported by the printer.

-99900044

Moving a card has failed - Please contact your system administrator.

The printer failed to load, move or eject a card.

Check the printer status panel for additional details. Check for card jams. Restart the printer.

-99900043

Unable to move card - Please contact your administrator.

The printer cannot currently load, move or eject a card. If available, additional details from the printer will be shown describing the printer error.

Follow the instructions on the printer error dialog to resolve the problem. Check for card jams within the printer. Restart the printer.

-99900042

Attempting to move a card with no print job in progress. Please contact your administrator.

The MyID client is in an inconsistent internal state.

Restart the workflow, or restart the client.

9009033

No printers have been found.

No printer detected by Windows.

Connect the required printer and restart the workflow.

9009034

The printer is in an unknown state.

This may be as a result of:

• The printer is unable to map its activity to one of the known set of activities.
• The printer has reported an activity that is not known to MyID.

This may be a transient issue so wait for issue to clear. Contact the printer manufacturer if the issue persists.

The printer has reported an activity that is not known to MyID. Wait for issue to clear. Contact customer support if issue persists.

9009035

There has been a connection failure with the printer.

SDK has detected error with the data port or data transmission.

This may be a transient error due to the printer failing to respond to data transmission.

If problem persists check the printer connection.

Check if there is an error being reported on the printer front panel and refer to the manufacturer's user guide.

9009036

The cover on the printer is open.

Printer cover is open.

Close the cover and try again.

9009037

The printer SDK has not been found.

MyID failed to detect the SDK required for the printer operation.

Install the printer SDK and try again.

9009039

The printer has reported a generic error state.

When the printer is not reporting an error then this may indicate one of the following:

• An error when attempting to send data to the printer.
• Failure to retrieve the printer status information when the printer is connected.
• An internal printer error resulting in the printer reporting an unknown error.
• An exception within the printer adapter.

Check the printer front panel to determine if the printer is reporting an error. If an error is being reported, refer to the manufacturer's user guide.

This may be caused by a transient communication issue so contact customer support if the issue persists.

9009040

There is a problem feeding the card into the printer.

Unable to feed a card from the card feeder or move a card between printer internal stations.

Check the printer and remove any obstructions.

Check that the cards have been loaded correctly into the hopper.

9009041

There is a problem with the film in the printer.

The printer has detected a film error.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009042

There is a problem with the hopper in the printer.

The printer is reporting a hopper as empty or full. The printer may report a hopper as full after a preset number of cards have been ejected to the output bin even when the hopper is not actually full.

If the hopper is empty, add cards and try again.

If the printer indicates that an output hopper is full, remove any cards from the output hopper and clear the hopper count using the printer front panel.

If the printer is showing any other fault, refer to the manufacturer's user guide.

9009043

An unknown error has occurred with the printer that does not fit into any of the predetermined error categories.

The printer is unable to categorize the reported error.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009044

There is a problem with the laminator in the printer.

The printer has detected a laminator error.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009045

There has been a problem moving the card in the printer.

There was a failure to move a card between printer internal stations.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009046

There has been a problem with a Plug-In in the printer.

One or more of the printer board plug-ins have failed.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009047

The printer is busy.

The printer is performing an operation that prevents it processing the existing job.

Wait for the printer to complete its internal action.

9009048

There has been a jam in the printer.

A card jam has been detected.

Clear the card jam and try again.

9009049

The printer is not currently available.

MyID is unable to communicate with the printer.

Check that the printer is powered on. Check the printer connection.

Duplicate printer devices may be installed if a printer is connected to a different USB port. In this case, ensure that the currently active printer device is selected if there are multiple printer devices for the same printer.

9009050

The printer has been paused.

The printer has been placed into paused state. This may be as a result of user action through the printer front panel or as a result of a printer error.

Resume the printer using the printer front panel.

9009051

There has been a state mismatch in the printer.

The client has requested an action that is not supported in the current printer state.

Restart the workflow and report issue to customer support.

9009052

There has been a problem with the ribbon in the printer.

The printer has detected an error with the printer ribbon.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009053

There is not a session open with the printer.

A session required to perform the required operation is not available.

This is an internal MyID client error. Restart the workflow and report issue to customer support.

9009054

There is a problem with a station in the printer.

An internal printer station has reported an error.

Check the error being reported on the printer front panel and refer to the manufacturer's user guide.

9009056

The printer is currently initializing.

The printer has been restarted, or is recovering from an error condition, and is in the process of re-initializing.

Initialization is also reported while MyID creates a connection to the printer.

Wait for the printer to complete its initialization process

9009057

The printer is cooling down.

The printer is cooling down before continuing with the operation.

Wait for the printer to complete its cooling down process.

9009058

The printer is currently heating up.

The printer is heating up before continuing with its operation.

Wait for the printer to complete its heating up process.

9009059

The printer is currently in standby mode.

The printer is currently in standby mode.

No action required. The printer will automatically resume from standby when a printer activity is started.