9.1 Running the update installation program

You must install the update on all of your MyID servers. The MyID Installation Assistant automatically updates the same components that you originally installed using the main MyID installation program – you do not have to select the components to update.

For example, if you have a split deployment across three servers, with a separate application server, web server, and database server, and you originally ran the main MyID installation program first on the application server to install the application components and the database components, and then on the web server to install the web server components and web services, you must apply the update twice – once on the application server to update the application components and the database, and once on the web server to update the web server components and the web services.

Important: You must prepare the installation folder before you start the update process. See section 2.2.4, Upgrading or updating the MyID Installation Assistant.

To apply the update to your system:

  1. Back up your MyID system, including the database.
  2. Log on to the MyID server using the installation account.

  3. Uninstall any MyID hotfixes or patches you have applied.

    Note: You may have been supplied with separate hotfixes, patches, or other software changes for your installation that have now been incorporated into this product release. It is important that you uninstall these items before you install any update or upgrade. If you uninstall them after installing the update, you may cause your system to experience errors or stop operating. See the General bug fixes and improvements section in the Release Notes for a list of the items that have been incorporated into the current release, if any; if you have been issued any additional items that are not incorporated in the release, you must uninstall them before installing the update, but then contact customer support quoting reference SUP-337 before attempting to re-apply them after installing the update.

  4. Close all application windows.

  5. Add the update installation program to the Installer folder.

    See section 2.6.1, Adding software to the package manager.

  6. Run the MyID Installation Assistant.

    You are recommended to carry out the tests against your server when applying the update to ensure that your system still meets all the requirements.

    See section 2.24, Applying an update for details.

9.1.1 Installation log

For information on viewing the installation log, see section 11.7, Checking the installation log.

9.1.2 COM surrogate error

You may see an error when installing the update similar to the following:

The following applications are using files that need to be updated by this setup. Close these applications and click Retry to continue.

COM Surrogate

This error occurs when the installation cannot replace a component because it is in use. To resolve this issue, on the MyID application server:

  1. Open Windows Component Services.
  2. Expand Component Services > Computers > My Computer > COM+ Applications.

  3. Select each component that is running under the MyID COM user.

    The user is listed in the Account column.

  4. Right-click, then from the pop-up menu click Shut down.
  5. On the installation program dialog, click Retry.

9.1.3 .NET files location

If you see an error when running MyID that the MyID IIS, COM, or web service user does not have permission to write to the temporary .NET files location, you must add write permissions for the MyID IIS, COM, and web service users to the appropriate folder; for example:

C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\