5.6 Image capture

MyID supports webcams for capturing user photographs and scanners for capturing documents.

5.6.1 Webcams

Image capture is supported on all browsers supported by the MyID Operator Client.

However, due to the large number of variations of camera model, operating system, and driver, we recommend that you test the required combination with MyID before purchasing items in bulk for production use. Environmental factors such as camera position and light levels may also affect the performance of webcams with MyID.

• IKB-5 – Webcam compatibility issues

  MyID has been tested with a number of webcams across different versions of Windows operating systems. While the cameras used have worked successfully with MyID, some issues have been found. Symptoms include:

  • Live view from camera not displayed in the Image Capture screen.
  • Microsoft LifeCam HD-3000 displays Green Screen on Image Capture.

  These issues cannot be reproduced consistently, and testing with vendor drivers and Microsoft drivers has produced inconsistent results.

  Therefore you must pay attention to testing the combination of webcam, operating system, and driver version before deploying in your production environment. You must also ensure that the cameras you are using have compatible drivers for later versions of Windows operating systems.

5.6.2 Scanning support

MyID supports scanners that use the standard WIA2 method. Scanning using the TWAIN standard is supported in the MyID Operator Client if you have the MyID TWAIN module installed; see the Scanning documents section in the MyID Operator Client guide for details.