4.3 Erasing a Windows Hello credential

You can use the Erase Card workflow in MyID Desktop to remove the certificates from a Windows Hello credential. Only certificates that were issued by MyID are affected.

Note: You do not need to authenticate to Windows Hello to remove the certificates; Windows Hello does not require any authentication for this action. You do, however, need to be logged on to Windows as the owner of the Windows Hello credential.

To erase certificates from a Windows Hello credential:

1. Log on to the PC as the owner of the Windows Hello credentials.
2. Launch MyID Desktop and log on to the MyID server.
3. From the Cards category, select Erase Card.
4. From the list of cards, select your Windows Hello credential.

5. Click Next, and complete the workflow.

   See the Erasing a card section in the Operator's Guide for details.

When you click Erase, MyID removes any certificates from the card that were issued by the current MyID system.