5.1 Searching for a device

To search for a device:

  1. Click the Devices category.

  2. Select the search to use from the drop-down list.

    The following searches are available:

    However, your system may have additional custom device searches that you use for reporting.

  3. Enter some or all of the search criteria for the target of the request.

    If you are using the default Assigned Devices search, the following search criteria are available:

    • Owner Name (contains) – type part of the device owner's name. You do not have to use wildcards; the search will match any part of the text you enter with the device owner's name.

    • Group – click the open icon to select the group to which the device owner belongs.

      See section 3.3.7, Selecting a group.

      If you want to view devices for people from the groups below the selected group in the hierarchy, select the Include Subgroups option.

    • Credential Profile – select the credential profile that was used to issue the device from the drop-down list.
    • Device Type – select the type of device from the drop-down list.
    • Process Status – select the status of the device from the drop-down list; for example, Active or Erased.
    • Enabled – select whether or not the device is enabled from the drop-down list.
    • Serial Number – type the serial number for the device. You can use wildcards.
    • Expires After – select the date after which the device will expire.
    • Expires Before – select the date before which the device will expire.

    You can also select the following Additional search criteria:

    • Valid After – select the date after which the device became valid.
    • Valid Before – select the date before which the device became valid.

    • Chip – type the chip type for the device; for example, Oberthur ID-One PIV. You can use wildcards.

    • Device Category – select the category of device.

      See section 5.3, Working with device categories.

    If you are using other searches, the criteria may be different.

  4. Click Search.

    The list of matching results appears.

    Search results are displayed in pages. Scroll to retrieve the next page of results automatically.

    Note: The results are restricted to devices that have owners who fall within your scope, plus any unassigned devices.

  5. Click a record to display the details of the device.

    You can view information on the following tabs:

    • Details – view the basic details of the device, including device type, serial number, and owner.

    • Certificates – view the list of certificates stored on the device.

      See section 13.1.3, Viewing a device's certificates.

    • Requests – view any open requests for the device; for example, reprovision card tasks. You can click on the request in the list to view the full details of the request, and carry out actions such as approving, rejecting, or canceling the request.

      For more information, see section 6, Working with requests.

    • Device History – view the audit history for the device.

      See section 5.1.1, Viewing a device's history.

    From this screen, you can:

You can also view a device from any form that contains a link to the device.

For example:

5.1.1 Viewing a device's history

The Device History tab displays the audit for the device.

Note: You must have a role that has access to the View User Audit or View Full Audit feature to view this tab; see section 3.5, Roles and groups. The View User Audit feature is in the People category of the Edit Roles workflow, while the View Full Audit feature is in the Reports category, under Audit Reporting.

If you have role permissions to the View Full Audit feature, you can click on an entry in the list to display the View Audit screen. See section 15.1, Viewing audit details for more information. This also provides information, on the Attribute Changes tab, about the fields that have changed, as well as their previous and new values.

If the device has been canceled or erased, and you have role permissions to the View Full Audit feature, the MyID Operator Client displays the entire history of the device for all previous owners. However, if the device is currently issued to a person, it displays only the history of the device relating to that person.

For example, if you issue a device to Susan Smith, then erase it and issue it to Janet Jones, then erase it again and issue it to Susan Smith, the history of the device shows only the audit events that occurred during either of the times it was issued to Susan Smith, and does not include any events relating to Janet Jones. If you want to view the audit history for the time the device was issued to Janet Jones, you can use the History tab on the View Person screen for Janet Jones (see section 4.1.1, Viewing a person's history) or the Unrestricted Audit Report (see section 7.3.7, Unrestricted Audit Report).

5.1.2 Wildcards

For fields where you can use wildcards, you can use the following: