1 Introduction

This document describes the installation and configuration of the MyID^® Self-Service App.

This application allows users to collect, activate and update their security devices (for example, smart cards, virtual smart cards, and Windows Hello for Business credentials) without requiring operator access to MyID Desktop. Users can also use the Self-Service App to reset or change the PIN on their own card.

The Self-Service App operates in the following ways:

• Interactive mode – The user runs the app as a normal desktop application, and can use the app to reset or change their PIN, or to check if there are any collection, activation, or update tasks available for their security device.

  See section 3.1, Self-Service App interactive mode for details.

• Wizard mode – The app runs in the background, and pops up a notification if there are any tasks available for the user's security devices.

  See section 3.2, Self-Service App wizard mode for details.

• Automation mode – The app runs in the background, and if there is a VSC PIN lock or unlock task available for the user, the app processes the task automatically without any user interaction.

  See section 3.3, Self-Service App automation mode for details.

The user interface is designed to guide users through the process without requiring extensive training or documentation. The app is recommended for end-user credential management, as it is easy to use, has a friendly user interface, and is easy to deploy and configure.