4.15 Authenticating a person

You can authenticate a person's identity in the following ways:

• By authenticating a person using their stored fingerprints, using the Verify Fingerprint dialog within the MyID Operator Client.

  See section 4.15.1, Authenticating a person by their stored fingerprints.

• By authenticating a person using stored fingerprints, identity documents, security phrases, or by operator approval, using the Authenticate Person workflow in MyID Desktop.

  See section 4.15.2, Authenticating a person using MyID Desktop.

4.15.1 Authenticating a person by their stored fingerprints

If a person has fingerprints stored in their user record, you can use the Authenticate option to verify that the person is present. When you have authenticated a person using their fingerprints, the same information as the View Person screen appears, and an entry is added to the audit to indicate that the person was authenticated.

To authenticate a person:

1. Search for a person in the MyID database, and view their details.

   See section 4.1, Searching for a person for details.

   You can also view a person's details from any form that contains a link to their account.

   For example:

   • Click the link icon on the Full Name field of the View Request form.
   • Click the link icon on the Owner field of the View Device form.

2. Click the Authenticate option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   The Verify Fingerprint dialog appears.

   

   Note: The MyID Operator Client remembers the Verification Device you select the next time you try to verify fingerprints, and automatically opens the Fingerprint Capture dialog without you having to click Verify. If you need to change the verification device, close the Fingerprint Capture dialog.

3. Select the Verification Device you want to use from the drop-down list.

4. Click Verify.

   The Fingerprint Capture dialog appears.

   

5. Follow the instructions on screen.

   If the fingerprint does not match, an error similar to the following appears:

   OA10051: No match was found for the fingerprint

   You can click Verify to attempt to match again. If you exceed the number of match attempts (configured by the Number of fingerprint validation attempts option on the Biometrics tab of the Operation Settings workflow), an error similar to the following appears:

   OA10050: Number of fingerprint attempts has been exceeded

   Once the fingerprint has been authenticated, the Person Authenticated screen appears; this contains the same information as the View Person screen; however, you cannot carry out any further operations from this screen. Click the Back button to return to the View Person screen:

   

   The authentication is also recorded in the audit.