4 MyID Identity Agent

You can configure the Identity Agent app to create a log file for debugging purposes. Customer support may ask you to set the log level and send the resulting log file to Intercede for analysis.

Note: The Identity Agent app uses the system default email app to send the log file. For iOS devices, this means that you must have Apple Mail configured with at least one email account.

To enable logging, use the following configuration options on the Identity Agent Policy page of the Operation Settings workflow:

• Administrator email address – Set this to the email address to which Identity Agent will send logs for troubleshooting purposes.

• Log level – Set this to the level of debug logging you want Identity Agent to produce. Higher levels result in more detail, but larger files.

  Set to one of the following:

  0 – NONE

  1 – FATAL

  2 – ERROR

  3 – WARNING

  4 – INFO

  5 – DEBUG

  6 – VERBOSE

  By default, the log level is set to level 2, ERROR.

  Note: This setting affects the level of debug logging only; the Identity Agent also logs all messages that occur between the client and the server. If you want to switch off logging altogether, set the Maximum number of log files to 0.

• Maximum log storage space – The maximum amount of space (in MB) that log files will take up on a device. Once this limit is reached, log files will be deleted automatically, oldest first, to clear room for new files.

• Maximum number of log files – The maximum number of log files to be stored on a device. Once this limit is reached, log files will be deleted automatically, oldest first, to clear room for new files.

To allow as many files as will fit in the maximum log storage space, set this value to -1. This is the default setting.

To switch off logging, set this value to 0.