4.8 Configuring Internet Explorer

4.8.1 Adding the MyID website to the Trusted sites or Local intranet group

To add the MyID website to the Trusted sites or Local intranet security group in Internet Explorer:

1. Open the Internet Options dialog:

   • Select Internet Options from the Tools menu in Internet Explorer, or:
   • Double-click Internet Options in the Control Panel.
2. Click the Security tab.

3. Add the MyID site to the list of Trusted sites or Local intranet:

   1. Click the Trusted Sites or Local intranet icon, then click Sites.
   2. For the Local intranet zone, click Advanced.

   3. Add the web address of the MyID Web Server to the list of sites.

      If the MyID website does not use https, make sure the Require server verification (https:) for all sites in this zone option is not selected.

      Note: Do not use wildcards in the Trusted Sites list. Also, make sure you use the same URL as you are going to use when you access MyID; for example, do not add the IP address to the list if you are using the domain name to access MyID in Internet Explorer. Make sure you use the correct protocol – http or https.

   4. Click Close.
4. Click OK.

You can also set these options using Group Policies rather than setting up each client PC individually.

4.8.2 Disabling the pop-up blocker

MyID requires the ability to display pop-up windows.

To disable the pop-up blocker for the MyID web site:

1. Open the Internet Options dialog:

   • Select Internet Options from the Tools menu in Internet Explorer, or:
   • Double-click Internet Options in the Control Panel.
2. Click the Privacy tab.
3. If the Turn on Pop-up Blocker option is selected, click Settings.
4. Type the address of the MyID Web Server and click Add.
5. Click Close, then click OK.

4.8.3 Exceptions

This version of the client components allows you to use MyID website using the default level of security for the Trusted sites or Local Intranet zones. However, some features do not operate correctly with the default settings.

If you intend to use the following features, you must carry out some additional configuration:

• Exporting MI Reports to Excel – requires the Initialize and script ActiveX controls not marked as safe for scripting option in Internet Options.
• Aware PreFace – the MyID website must be placed in the Trusted sites zone, and requires the Initialize and script ActiveX controls not marked as safe for scripting option in Internet Options.
• Mail Merge – requires the Initialize and script ActiveX controls not marked as safe for scripting option in Internet Options.
• Image Capture – requires the Initialize and script ActiveX controls not marked as safe for scripting option in Internet Options. You must also disable Only allow approved domains to use ActiveX without prompt.

Note: For some customized systems, you may experience problems when printing from MyID. If you experience problems printing (for example, if the list of printers does not appear), set the Initialize and script ActiveX controls not marked as safe for scripting option in Internet Options.

4.8.4 Performance improvements for client PCs without internet access

If your client PC has no internet access, you may experience a delay when performing some actions within MyID for the first time in a browser session. This is because Windows is attempting to verify the certificate that was used to sign the MyID .NET components, or checking Windows Update. You may want to consider disabling these checks or allowing internet access. Contact your network administrator.

To disable the certificate revocation check:

1. Disable the following option in Internet Explorer:

   • Internet Options > Advanced tab > Security section > Check for publisher's certificate revocation

   Note: This setting affects the security of all .NET components on the client PC that are accessed by Internet Explorer. Do not set this option if your PC has internet access.

2. Restart Internet Explorer.