Forums MyID knowledge base MY0020 Webcam compatibility issues

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  • #1217
    MyID Support

    Webcam compatibility issues

    MyID has been tested with a number of webcams across different versions of Windows operating systems. While the cameras used have worked successfully with MyID, some issues have been found. Symptoms include:
     Live view from camera not displayed in the Image Capture screen.
     Microsoft LifeCam HD-3000 displays Green Screen on Image Capture.
    These issues cannot be reproduced consistently, and testing with vendor drivers and Microsoft drivers has produced inconsistent results.
    Therefore you must pay attention to testing the combination of webcam, operating system, and driver version before deploying in your production environment. You must also ensure that the cameras you are using have compatible drivers for later versions of Windows operating systems such as Windows 8.1.

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