Signup Failure on initial install

[KeithParticipant]

Wordpress Version 5.0.3 – Android 7.0

After scanning and initial setup, it tries to install key but fails and returns as “Request Failed:  Invalid data from server”.

 

[MyID SupportKeymaster]

Hi Keith

• Which version of the RapID Secure Login WordPress Plugin have you installed?
• Which version of the RapID Secure Login app are you using?

To enable RapID authentication in your WordPress site, you need to:

1. Install and enable the RapID Secure Login WordPress Plugin on your site.

2. Install the RapID Secure Login app on your mobile device, from either the Google Play Store or Apple AppStore.

3. Scan the QR-Code on the Plugin Settings Page using the RapID Secure Login app.

4. Follow the guidance in the app to complete the RapID sign-up process.

• At what point did you receive the error and was it displayed on the app?
• Are you able to scan the bar code at https://rapidportal.intercede.com and logon to your account dashboard?

 

[Author]

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