Welcome Forums RapID Secure Login for WordPress RapID Secure Login Discussion Signup Failure on initial install

This topic contains 1 reply, has 2 voices, and was last updated by MyID Support MyID Support 5 months ago.

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  • #1181 Reply
    Keith
    Keith
    Participant

    Wordpress Version 5.0.3 – Android 7.0

    After scanning and initial setup, it tries to install key but fails and returns as “Request Failed:  Invalid data from server”.

     

    #1183 Reply
    MyID Support
    MyID Support
    Keymaster

    Hi Keith

    • Which version of the RapID Secure Login WordPress Plugin have you installed?
    • Which version of the RapID Secure Login app are you using?

    To enable RapID authentication in your WordPress site, you need to:

    1. Install and enable the RapID Secure Login WordPress Plugin on your site.

    2. Install the RapID Secure Login app on your mobile device, from either the Google Play Store or Apple AppStore.

    3. Scan the QR-Code on the Plugin Settings Page using the RapID Secure Login app.

    4. Follow the guidance in the app to complete the RapID sign-up process.

    • At what point did you receive the error and was it displayed on the app?
    • Are you able to scan the bar code at https://rapidportal.intercede.com and logon to your account dashboard?

     

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