Forums MyID knowledge base MY0430 Error recovering many historic certificates to card

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  • #4293
    MyID Support


    When using the Recover My Certificates workflow you may encounter a script error:

    Line: 352
    Char: 7
    Error: Unable to get property ‘selectNodes of undefined or null reference
    Code: 0
    URL: https://<server name>/myid/us/res/csjs/RecoverKeys.js}}

    The error in the Audit report is:

    Applet Error<br/><ul><li>Command could not be processed</li></ul><br/><ul><li>-2147467259BOL COM catch handler<br/>Function : ConfirmAPDUCommand, catch handler. Error : <br/>Unspecified error<br/>An error occurred inside PivCardServer::ConfirmCommand<br/>Invalid XML Returned<br/>————————-<br/>Exception raised in function: PivCardServerLib::RetiredCertificateReportConfirmTranslator::RetiredCertificatesDatabaseLookup<br/>In file RetiredCertificateReportTranslator.cpp at line 288<br/></li></ul>


    This error may occur if you are trying to recover more historic certificates than the card can physically contain


    Reduce the number of certificates to be recovered to the card

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