› Forums › MyID knowledge base › MY0086 Web Services Error Code 82501 This topic is empty. Viewing 1 post (of 1 total) Author Posts 17th February 2020 at 1:07 pm #1932 MyID SupportKeymaster Error Code 82501 Text The specified mobile does not have any issued devices. Details A request has been attempted to replace an Identity Agent device that contains no valid keystores. This attempt has been blocked. Solution The Identity agent device is in an error state and should be reissued. Use the Cancel Credential and Request ID workflows to achieve this. Relates To Authentication Author Posts Viewing 1 post (of 1 total) The forum ‘MyID knowledge base’ is closed to new topics and replies.