› Forums › MyID knowledge base › MY0080 Web Services Error Code 21647 This topic is empty. Viewing 1 post (of 1 total) Author Posts 17th February 2020 at 11:27 am #1904 MyID SupportKeymaster Error Code 21647 Text Not Imported Details The issuance requires that the device being issued has already been imported into the system. The presented device is unknown to the system. Solution The user may be attempting to issue the credentials to a foreign card. Check that device the user is attempting to issue to. Details of the device can be found in the Audit Report workflow. Relates To Credential Issuance Author Posts Viewing 1 post (of 1 total) The forum ‘MyID knowledge base’ is closed to new topics and replies.