Forums RapID RapID Knowledge base Lost or stolen?


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    RapID SupportRapID Support

    What should I do if my phone is lost or stolen?

    RapID SupportRapID Support

    You will need to request a replacement credential if for any reason you:

    Have a new device.
    Need to use a temporary replacement device.
    Please note, the replacement process will prevent you from accessing RapID from your original device. If you are requesting a replacement to access RapID from a temporary device, you will need to repeat the process when you revert to your original device.

    The email address supplied to request a replacement must be a registered RapID user email address. An email will be sent to this address for you to confirm the validity of the request.

    When the confirmation has been received an email will be sent to your company’s RapID Primary Contacts for approval.

    When the approval has been received the old credential will be cancelled and an email sent to you which will allow you to collect the replacement credential.

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