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  • #998
    MyID Support
    MyID Support
    Keymaster

    The error is as follows:

    Register Failure.

    Unable to collect certificate

    This error occurs specifically for a user who is signing up to a WordPress website using the RapID-SL Registration Short-code.

    The error occurs only when the user has scanned the Short-code QR code to register and then enters an email address that is longer then 61 characters long (62 or more). The certificate collection will fail.

    The user will need to register with an email address that is less than 62 characters.

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