Forums RapID Secure Login for WordPress RapID Secure Login Knowledge base I cannot register new phones any more

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  • #677
    MyID SupportMyID Support
    Keymaster

    You may get ‘error 22’ when trying to collect the credential – this can mean that the credential request was not created correctly by the plugin. This can happen if you haven’t got your PFX file installed correctly, or it has been overwritten.

    #706
    Chris
    Moderator

    Other reasons could be:

    1. You have run out of RapID-SL licences. The WordPress site administrator will need to visit the RapID portal to get some more!

    2. Network communication problems between the WordPress site and the RapID-SL credential request service. Check the host provider’s error logs for additional information.

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