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    Chris
    Moderator

    We have seen an instance of ‘Error 504’ being reported on the logon screen, and a related ‘timeout’ message during initial signup.
    It seems likely that this is caused by particular ISPs having a short request timeout setting, which is affecting the polling mechanism in RapID.
    A simple refresh of the login screen will fix this, and during initial sign-up it doesn’t adversely affect the operation.
    We will provide a fix for it as soon as we have positively identified the cause, but meanwhile just refresh to work round the problem.

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